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Please help us serve you better by taking a couple of minutes to tell us about the product and/or service that you have received from Handling Specialty. We appreciate your business and want to make sure we are meeting your expectations. The data collected with this questionnaire will be used as part of our ISO 9001:2000 continuous improvement process.

Handling Specialty Customer Feedback Based on your experience to-date with Handling Specialty (HS), please provide an overall satisfaction rating for our company. Superior Very Satisfactory About Average Somewhat Unsatisfactory Very Poor If you indicated that your experience was unsatisfactory, would you please describe what happened? Please select a response from the following dropdown lists which best indicates your current level of satisfaction/dissatisfaction with HS regarding the following specifics: Initial Product Assessment:  Product Quality:  Product Delivery:  Overall Project Management:  Project Documentation:  Project Engineering:  Invoicing Procedure:  Professionalism of Staff:  Speed of Staff Response:  Superior Very Satisfactory About Average Somewhat Unsatisfactory Very Poor Superior Very Satisfactory About Average Somewhat Unsatisfactory Very Poor Superior Very Satisfactory About Average Somewhat Unsatisfactory Very Poor Superior Very Satisfactory About Average Somewhat Unsatisfactory Very Poor Superior Very Satisfactory About Average Somewhat Unsatisfactory Very Poor Superior Very Satisfactory About Average Somewhat Unsatisfactory Very Poor Superior Very Satisfactory About Average Somewhat Unsatisfactory Very Poor Superior Very Satisfactory About Average Somewhat Unsatisfactory Very Poor Superior Very Satisfactory About Average Somewhat Unsatisfactory Very Poor If you selected "Somewhat Unsatisfactory" or "Very Poor" in section #3, please explain: Is there anything NOT listed in #3 that has positively or negatively affected your level of satisfaction with Handling Specialty? How could HS improve its products or services to better ensure a continuing business relationship with you/your company? Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future. Name: Title: Company: Phone: Email:

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